Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Express Shipping Scam & Terrible CS: My Online Glasses Nightmare 😤
This was easily my most terrible online shopping experience, and I hope my story serves as a warning. I feel completely ripped off, especially after paying for express shipping on several pairs, only to wait weeks for my glasses anyway. Don't bother paying for the faster shipping because you still will have to wait a few weeks to get your glasses. It only gets them to you about 2 days sooner, which is definitely not worth the money. My frustration finally pushed me to try and leave a review and contact customer service, which turned out to be among the worst I have ever experienced.
Customer: I am absolutely frustrated. I paid for express shipping, and my order still took weeks to arrive. What was the point of paying extra? CS Rep: I sincerely apologize for the delay you experienced despite choosing express shipping. That is certainly not the service we aim to provide. Can you please provide your order number so I can look into this for you? Customer: My order number is GUSA12345. This isn't the first time either; it's happened on multiple orders. I feel completely ripped off, and frankly, your customer service has been impossible to reach. CS Rep: Thank you for providing that. I see the details for order GUSA12345. We understand your frustration, and it's unacceptable that your expedited shipping wasn't honored. We are experiencing high volumes, but that doesn't excuse the lack of communication. We'd like to issue a full refund for the express shipping fee on this order and offer a discount on your next purchase as an apology. Customer: A discount on my next purchase? I'm not even sure I want a next purchase with this kind of service. What about the previous orders where this happened?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: Mozaer.com Restored My Faith in Online Glasses! ✨
And honestly, the compliments haven't stopped pouring in since I started wearing them. If you've been searching for that perfect blend of unique design and premium comfort, something that truly reflects your personal style, then you're in for a treat. I'm talking about these stunning Japanese Irregular Acetate Eyeglasses that have completely transformed my look and confidence. Ready to discover the eyewear that everyone will be asking about? Click below to experience the difference. Oh, where do I even begin? My last online glasses shopping experience was an absolute nightmare 😤. I felt completely ripped off, especially after paying for 'express shipping' on several pairs, only to wait weeks for my glasses anyway. It was such a frustrating waste of money, and when I tried to contact customer service, it was among the worst I had ever experienced. I vowed never to go through that again! ðŸ˜
After that ordeal, I was hesitant to buy glasses online again. But I desperately needed new frames, and a friend highly recommended Mozaer.com, assuring me their experience was totally different 🤔. I decided to give online shopping one last try, hoping for a better outcome. And wow, am I glad I did! From the moment I started browsing, the difference was clear. I was particularly impressed when I read how Mozaer.com handles issues. For example, one customer shared: "I got my order and I couldn't see with the glasses. I had made an error entering the prescription. I was helped politely, quickly, and efficiently by Mozaer.com. Once I fixed my prescription, they immediately started making my new glasses, before I had even shipped the others back! New ones arrived, and I'm loving them. Not the first time I've ordered from Mozaer.com, and won't be the last." This kind of service is exactly what I needed!
My own experience mirrored that excellent service. The product quality of my new Japanese Round Irregular Stylish Glasses Frames is fantastic ✨ – they feel sturdy and look incredibly chic. The customer service team at Mozaer.com was genuinely helpful and responsive, a stark contrast to my previous nightmare. The whole ordering process was so smooth, and my glasses arrived much faster than expected, without any extra 'express' fees! It's such a relief to find a reliable place for eyewear, especially when I'm looking for specialized options like reading glasses. The value for money is exceptional, and I truly feel like a valued customer. Mozaer.com has completely restored my faith in online glasses shopping! 😃
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